Kindly email us within 48 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we cannot make changes to the address.
If your item is in transit to the wrong address:
Don't worry, you can still get your package! We listed some solutions below:
First, be sure to keep up with your tracking updates.
Once your item is in your state, contact or visit your local USPS (U.S.) or Postal Provider (Other Countries). Provide them with your Tracking number and shipping information and request to have your package held for pick up instead of being delivered to the incorrect address.
If they decline your request) You have two other options:
Get in touch with the current residents of the address it is being delivered to. If you do not know them, we recommend writing them a letter to form an arrangement to get your items. Make sure you provide them with your contact information.
If possible, try going to the address on the day of delivery to collect your package.
Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy.
We are not the shipping provider, once the order has been shipped, we do not have any control over it. Unfortunately, we can only offer customer service retaining to the policy below. Thank you for understanding.
IN THE RARE EVENT THAT YOUR PACKAGE IS LOST IN TRANSIT, WE WILL QUICKLY SEND YOU ANOTHER OR FULLY REFUND YOU.
WE WILL NOT ACCEPT RESPONSIBILITY IF YOUR LOCAL POSTAL SERVICE HAS MARKED YOUR ITEMS AS DELIVERED AND YOU CLAIM YOU HAVE NOT RECEIVED THEM. THE ISSUE THEN NEEDS TO BE SETTLED BETWEEN YOURSELF AND THE POST OFFICE.
WE DO NOT ACCEPT RESPONSIBILITY IF YOU FAIL TO PROVIDE THE CORRECT ADDRESS. PLEASE DOUBLE CHECK TO BE SURE YOUR ADDRESS IS CORRECT.
ONCE THE PACKAGE HAS BEEN SHIPPED WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN GOODS. IF YOU PACKAGE HAS BEEN LOST OR STOLEN, WE RECOMMEND OPENING A CLAIM WITH THE SHIPPING COMPANY. THERE WILL BE NO REFUNDS OR REPLACEMENTS SENT OUT UNTIL THE INVESTIGATION HAS BEEN CONCLUDED.
Chlorine from hot tubs and swimming pools can damage and discolor metals (like gold and platinum) and can slowly erode the finish and polish of gemstones. Thus, we do not recommend going into water with chlorine.
Our Jewelry is water resistant! You can shower with it and wear it in the lake, the beach, or any body of water without chlorine!