7-15 days is our average shipping time. Our max delivery period is 20 business days, for standard items. Due to high order volume of our products we ship them to our customers directly from our manufacturers. Our jewelry items are handcrafted and ship from our manufacturer.
Once the package has left our facility, we are not responsible for any lost or stolen goods. If you package has been lost or stolen, we recommend opening a claim with the shipping company. There will be no refunds or replacements sent out until the investigation has been concluded.
We will not accept responsibility if your local postal service has marked your items as delivered and you claim you have not received them. The issue then needs to be settled between yourself and the post office. Also, we do not accept responsibility if you fail to provide the correct address. Please double check to be sure your address is correct.
Due to the hard work and labor required to custom make the majority of our products, all sales are final. However we do allow for returns. Returns will be honored up to 10 days after the delivery date. Upon return, Dorado Fashion will only accept an exchange or store-credit.
Store-credit will be issued in the amount paid excluding shipping costs and refunds will not be accepted. If 10 days have gone by, unfortunately we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalizing your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no return for custom orders.
30-Day Money Back Guarantee (if applicable):
Returns regarding a change of size, color, or variant will only be eligible for an exchange or store-credit.
If the item you received is incorrect, we will have the correct item shipped to you (free of charge). Photo evidence of the received item may be required.
If the item you received becomes damaged or broken due to our error, we will have a new replacement of the item shipped to you (free of charge). Photo evidence of the received item may be required.
If you are unsatisfied with your product after you receive it, you may return it in exchange for a different item or store credit. A refund may be issued once the item is returned only if an exchange, store-credit, or a complimentary item will not suffice.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards, Downloadable software products, and Some health/personal care items.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Damaged or worn merchandise or products with labels removed will be sent back to customer.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Sale items include any orders purchased at a discount including items bought with promo codes, coupon codes, or sales. All orders that have any codes applied will considered as final sale.
Orders with a promotional code applied either given by our newsletter email, newsletter pop-up, or any of our promotional platforms are considered sale items - any orders using these codes will be valid for only an exchange or store-credit. We will not issue a refund for these items.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.
To request a return, please email firstname.lastname@example.org the information below:
- Your order number. (E.g. #D00000)
- A brief explanation for the return. (Size too big, Wrong color, etc.)